Return and Replacement Policy

We offer 20-days return and replacement policy on all the products, except where categorically mentioned otherwise. More details on this policy are explained below.

About Replacements:

After fulfilment of the order, it is eligible for replacements only. Further:

• Replacements are free of cost for any Faulty products provided customer raises such requests from the portal at the earliest and within 20-days of the order delivery.
• For replacements, if reverse pickup service is not available from our logistics partners, then it is customer's responsibility to send products back to Yellow Apple at their own cost and risk.
• Replacements orders will be fulfilled again only once the claimed Faulty product has reached back to Yellow Apple and has been validated by our representatives as free from tampering or tampering attempts.
• Replacements will be rejected for tampered products sent back to Yellow Apple.

 

About Returns:

Products can be returned within 20-days from the order delivery date, if it falls under one or more of these categories:

• Defective products

• Physically damaged products
• Wrong product got delivered to you than what you had order

A return occurring due to above reasons result in 100% refund of the item value, or a free of cost replacement - depending on what the customer opts for.

Return is not allowed for wrong or incompatible product order by customer. If in doubt, customer must confirm with our representative before placing order with us.